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Unified Communications Engineer

St Louis (hybrid), MO

Posted: 02/11/2025 Industry: Network Admin/Engineer Job Number: 144030

Job Description


Unified Communications Engineer
On Site - St. Louis MO

We are seeking a skilled Unified Communications Engineer with strong communication, teamwork, problem-solving, and analytical thinking skills. The ideal candidate will have a customer-focused mindset and the ability to work both independently and collaboratively. Responsibilities include troubleshooting issues, handling escalations, performing trend analysis, engineering solutions, and implementing process improvements to enhance system reliability and performance. The role primarily involves administering and supporting collaboration platforms, voice solutions, and endpoint technologies.
Required Qualifications:  
  • 3+ years of related experience
  • Strong expertise in supporting and administering unified communications and collaboration platforms
  • Experience troubleshooting call quality issues using analytics tools
  • Proficiency in diagnosing and resolving call failures in enterprise voice environments
  • Familiarity with configuring resource accounts, auto attendants, and call queues
  • Experience troubleshooting phone and headset issues
  • Knowledge of Microsoft 365 cloud and internal environments
  • Ability to investigate and resolve complex technical issues
  • Strong written and verbal communication skills
  • Ability to thrive in a fast-paced, high-demand environment
  • Experience documenting technical knowledge for future reference
  • Proficiency in task automation and process improvement initiatives
  • Availability for standard business hours, with flexibility for after-hours support, major incident management, and on-call rotation
Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • Experience with enterprise-grade communication devices and telephony hardware
  • Familiarity with API integrations for communication platforms
  • Knowledge of analog gateways and associated infrastructure
  • General scripting knowledge (e.g., command line, PowerShell)
  • Experience with monitoring and analytics tools such as Splunk
  • Working knowledge of JIRA for issue tracking and project management

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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