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Teams Rooms/Teams Voice Engineer

Remote

Posted: 02/11/2025 Industry: Network Admin/Engineer Job Number: 144030

Job Description


Teams Voice/Teams Rooms Engineer
(Remote)

Overview: We are seeking an experienced engineer with a strong background in Microsoft Teams, Teams Rooms, Digital Voice, and Operator Connect to join our team. This hands on technical role involves high-level engineering and support for Teams environments across multiple continents, including overseeing Teams Rooms, Teams Voice, and related hardware technologies.

Key Responsibilities:

  • Provide hands on engineering and support for Microsoft Teams, Teams Rooms, Teams Voice, and Operator Connect technologies.

  • Troubleshoot issues related to Teams Rooms hardware, Teams Voice, Teams phones, and related technologies.

  • Provide hands on configuration and maintenance of Teams Rooms, Huddle Rooms and physical Teams phones.

  • Manage backend configuration tasks, including account setup and integration for Teams, Resource Accounts, Auto Attendants, and Call Queues.

  • Troubleshoot and resolve complex Teams-related issues, including call quality using MS Call Analytics and CQD.

  • Collaborate with internal teams, vendors, and customers to resolve escalated issues and provide solutions.

  • Analyze trends, perform root cause analysis, and implement process improvements to enhance system stability and performance.

  • Stay updated on Microsoft Teams changes and prepare for updates, addressing necessary adjustments or potential issues.

Required Skills and Experience:

  • 3+ years of experience in supporting and administering Microsoft Teams, Teams Rooms, and Teams Voice technologies.

  • Expertise in troubleshooting Teams phone and headset issues, including call failures in Teams Direct Routing and Operator Connect environments.

  • Proficiency with Microsoft 365 cloud environments.

  • Strong problem-solving and analytical skills, with the ability to independently investigate and resolve complex issues.

  • Professional communication skills, both written and verbal.

  • Ability to work in a high-demand, fast-paced environment.

  • Must be authorized to work in the U.S. without sponsorship.

Preferred Skills:

  • Experience with AudioCodes phones.

  • Familiarity with the ATT API Marketplace.

  • Understanding of analog gateways and associated cabling.

  • Scripting knowledge (e.g., PowerShell, command line).

  • Experience with Splunk and JIRA.

Additional Requirements:

  • Availability for after-hours support, major problem management, and on-call rotation.

  • A customer-focused mindset, with the ability to work independently and as part of a team.

This role is primarily focused on backend configuration and engineering support, not end-user support. If you have experience with Teams Voice, Teams Rooms, and the underlying technologies, we’d love to hear from you.

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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