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Technical Support Specialist

St. Louis, MO

Posted: 05/11/2023 Job Number: KC318381511

Job Description

Technical Support Specialist

Experience with warehouse management, customer service, and imaging computers required.

RESPONSIBILITIES

•    Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
•    Respond to assigned tickets.
•    Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
•    Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk.
•    Collaborates with higher level technical areas on planning and issue resolution.  
•    Prioritize work load to appropriately respond to customer needs and demands.
•    Acts as a liaison between customers and senior technical staff

Skills

•    Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
•    Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
•    Strong customer service skills, including written and verbal communication skills.
•    Ability to prioritize work load to appropriately respond to customer needs and demands.
•    The employee is expected to provide support documentation for Tier 1 support staff.

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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