Position SummaryThis position is responsible for assisting with the maintenance of a service support database(s) required to support connectivity associated with company’s service offerings. The role will work with company stakeholders to troubleshoot workflow errors, identified through email tickets, within the service teams key systems that affect a successful connection. The System Support Assistance will be responsible for researching the workflow error, taking appropriate steps to correct it and if resolution is not possible, will direct back to originator to resolve. Position Duties and Responsibilities1. Database management activities associated with the VirtualCARE program on entitled company systems2. Manage email box prioritization by meeting establsihed service level agreements associated with volume and handle time metrics3. Engage with Field Service teams to ensure accuracy of data entered into the database and work with internal teams to correct any errors4. Manage Thingworx database through defined processes to ensure system connection information entered into database for accuracy and meets compliance and integrity requirements5. Ability to understand display view in systems such as SAP and ServiceMax6. Monitor and maintain data in database for connection updates or changes, daily in Thingworx Requirements/Preferences:Education Minimum Requirement - High School Diploma along with 1 year of experience required, specifically working withing systems to help maintain data integrityEducation Preferred - Associate degree in Computer Science, Electronic Engineering, or relevant discipline preferred Skills & Competency Requirements• Demonstrated ability to work in a face paced self-directed environment• Excellent verbal and written competencies; along with flexibility and good judgment• Ability to prioritize individual workload to ensure customer satisfaction• Proficient in Microsoft Office product suite• Confidence to provide direction and communication to internal teams PreferencesProficiency with departmental tools such as, SAP, ServiceMax and Thing Worx preferred
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
