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• Provides Tier 1-3 technical support for SuccessFactors and other HR systems, including researching and resolving issues and providing break/fix solutions
• Manage regular audits e.g. SOX, EEO-1, by providing appropriate people data reports that ensure HR data governance compliance
• Support the maintenance of HR data health in all HR Systems
• Prepare import templates for bulk data loads into SuccessFactors, eg merit changes
• Monitor and test semi-Annual SuccessFactors release functionality
• Identify process challenges and implement appropriate corrections or improvements with associated training of the teams
• Respond to feedback to identify and deliver continuous improvement activities
• Create system reports, analysis and insights as needed
• Any other duties and responsibilities as assigned
Your responsibilities will be divided into key focus areas:
Operational HR Systems Maintenance: You will work to ensure all system users are effectively supported, through the management of user tickets, outages, and issues to resolution within SLAs.
Continuous Improvement: Support the Reinforcing And Improving System Experience (RAISE) Roadmap and enhancement activity for SuccessFactors, based on user feedback optimization priorities.
People Analytics: Deliver on reporting requests. Your expertise in data and reporting (Table, Canvas and Story) will be fundamental to the People Analytics team’s ability to provide meaningful insights.
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Interpersonal skills: Comfortable with collaborating, networking, and working stake holders. Self efficient. Accountability, drives results. Resolution focus and supporting many functions (users in organization).
Systems/Software: Success factors administrative and configuration to cover problem solving and changes. ServiceNow, is a plus. Any experience Payroll systems or integrations, data flows in payroll systems (any), just understanding of processes. Qaulitx system, a plus. Ingentis, is a plus or something similar (external org chart or design tool).
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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