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Service Desk Analyst

St. Louis (onsite), MO

Posted: 11/03/2023 Job Number: KC7203722113

Job Description

Service Desk Analyst

The Service Desk is 100% onsite because the team also works in the tech bar. The current schedule is M-F 7:30-4. They allow remote work when the roads are not safe for travel due to inclement weather. With advance approval, techs can occasionally work from home for various reasons, i.e. repair person coming, furniture delivery, etc.


•    Associates or Bachelor degree or equivalent work experience.
•    1-2 years of experience within a technology related field.
•    Windows/Mac
•    VPN/Citrix
•    Azure
•    Office365 Applications
•    ServiceNOW
•    Active Directory
•    MFA
•    Microsoft Office Suite
•    Cloud based Contact Center Software (we use 8x8)
•    Dell Hardware
•    ITIL v4 Fundamentals
•    Ability to work independently and as part of a team
•    Knowledge and/or certification of ITIL v4 fundamentals and how they are applied within a technology organization
•    Experience using enterprise ticketing systems (ServiceNOW preferred)
•    Excellent customer service skills
•    Proficient at verbal and written communication with technical and non-technical recipients
•    Industry related technical certificates or demonstrated knowledge of processes
•    Familiarity using remote support tools

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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