Envision is seeking a Network Operation Specialist for our long-term role supporting converged data/voice networks. Below is an outline for this position.
OCAL CANDIDATES IN THE PHOENIX, AZ AREA REQUIRED NO C2C OR THIRD PARTIES ALLOWED
Role and Responsibilities:
Position Description
This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network.
Skills Required
Assists in technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.
Interact with customers as the primary point of contact for the network operations team.
Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution
Monitors the network for unauthorized activities; maintains network security.
Act as a primary interface with equipment vendors for resolving problems.
Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary.
Participates in procurement of RMA network equipment.
Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network
Experience Required
Ability to communicate effectively with customers, management, staff and equipment vendors. ·
Knowledge of secure network switching/routing and layer 1 cabling. ·
Knowledge of research methods and techniques for networking solutions. · Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. ·
Ability to quickly evaluate and resolve customer problems directly with customers.
Ability to analyze, interpret and present research findings
Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.
Education Required
Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network. ·
Education Preferred
Preferred Education and / or Experience:
Experience utilizing network management tools such as Solar Winds and Service Now.
Preferred Training, Certifications and/or Other Special Requirements: CCNA
Additional Information
Must be willing to work overtime and rotating shifts as required.
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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