The Network Analyst will be responsible for day-to-day operational support of our corporate network. This role is responsible for implementation, configuration and operations of network and security appliances. This position will need to work collaboratively with functional areas and IT partners to achieve project objectives and deliverables to ensure we provide a high-quality response to our customers. The right person for this role will be enthusiastic about technology and providing high quality service. He/she will be open and willing to take on various tasks and requests and manage them until completion, which includes providing global support for the enterprise network which will require working outside US standard working hours.Â
Accountability:
• Provide support to various networking products and technologies such as routing, switching, security system management, load balancing, optimization, and security.
• Perform troubleshooting activities and identify single points of failure/risks to the business and provide reasonable solutions to remediate the risk.
• Monitor and analyze network and related system performance and provide reports on a regular basis identifying hotspots.
• Perform daily ticket maintenance.
• Actively monitor and react to real-time network conditions to quickly identify and react to issues and outages.
• Maintain and update network infrastructure including, but not limited to WAN Optimization, Wireless Controllers and Access Points, network switches, and packet tracer/analyzer software.
• Contribute and offer support for the overall ITIL Roadmap strategy for the company.
• Prepares and follows detailed documentation, standards, and guidelines for data, and wireless systems.
• Take correction action to improve system performance, travel to off-site locations to perform related work as required.
• Actively participate in strategy and business meetings as needed.
• Participate in the 24/7/365 on-call rotation every three(3) weeks.
Required Skills and Experience:
• CCNA enterprise certification; associate or bachelor’s degree preferred.
• 3+ years’ experience in the following network technologies:
o Aruba ClearPass Authentication
o Routers
o SDWAN
o WLC, Access Points (Aruba and Cisco)
o Catalyst, Nexus, and Aruba switches
o HPE Aruba Central and Logic Monitor network tools
• Experience in multi-datacenter, multi-site network topologies and SD-WAN technologies
• Proficient with networking technologies such as GLBP, HSRP, QoS, OSPF, BGP, NAT, VRF, VXLAN, 802.1x, PBR and access lists.
• Ability to manage polices, object groups and end user support.
• Must have strong knowledge of common Cisco command line interface.
Preferred Skills and Experience:
• Strong people skills, ability to collaborate and work cohesively with other cross-functional team members.
• Strong customer service mindset.
• Ability to make good judgments, decisions, negotiate and problem solve.
• Ability to understand and clearly communicate technical information to non-IT teammates.
• Maintain an elevated level of knowledge regarding the client’s computing environment.
• Must demonstrate a powerful sense of urgency regarding solving end-user issues.
• Efficiently and effectively solve problems regarding system errors or usage issues.
• Must be able to minimize downtime by rapidly diagnosing and resolving problems.
• Be able to track and document information regarding troubleshooting techniques.
• Maintain a prominent level of teamwork and communication.
• Strong time management capabilities.
• Ability to perform after-hours work for scheduled maintenance and unscheduled issue resolution.
