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NICE Engineer

Remote, US

Posted: 03/01/2023 Industry: System Admin/Engineer Job Number: SR6151004214

Job Description

NICE Engineer needed for a large, midwest hospital network.Contract to HireRemote - but preference given to applicants in proximity to St. Louis, MO
Qualifications:NICE Engage Call Recording certification – required Experience: Five (5) years of relevant technical or business work experience with the NICE Call Recording and Work Force Management platform Basic knowledge of Cisco Call Manager and how to setup call recording on the device side to include jabber, JVDI, 7962, 8851 and IPC.  Application Administration – High competency of NICE Call Recording Application.  Onboarding and off-boarding of users, daily trouble tickets, and reporting for Engage.   Within QCI and Enlighten, build and maintain evaluation forms, queries and reporting. Production Support – monitoring, troubleshooting, configuring, enhancing and providing advanced customer support for NICE suite of tools (NICE Engage, WCI, Enlighten and WFM) Deployment / Implementation – planning and executing the implementation of new teams, applications or system integration and testing for NICE suite of tools  

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Nick Maranan
Sr. IT Recruiter

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