Principal Responsibilities: Planning & Administration • Follow and enforce policies regarding IT management, security, standards and procedures • Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support: • Ensure optimum support for end-users at all times within agreed service levels • Ensure that relevant IT documentation is maintained and up to date • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy • Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning • Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing • Support and maintain the IT Infrastructure audit compliance • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote) • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group • Uses the helpdesk as the central point for all IT issues and service requests Communication: • Establish good working relationship with users and other sources of support and assistance • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Experience Desired: Minimum of 5 years’ experience within IT Helpdesk environment • Previous experience in supporting clients, servers, communication equipment (preferably Cisco). Education Desired: College/University degree in a related field or experience may be considered in lieu of formal education.
