Principal Responsibilities: Planning & Administration • Follow and enforce policies regarding IT management, security, standards and procedures • Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support: • Ensure optimum support for end-users at all times within agreed service levels • Ensure that relevant IT documentation is maintained and up to date • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy • Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning • Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing • Support and maintain the IT Infrastructure audit compliance • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote) • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group • Uses the helpdesk as the central point for all IT issues and service requests Communication: • Establish good working relationship with users and other sources of support and assistance • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Experience Desired: Minimum of 5 years’ experience within IT Helpdesk environment • Previous experience in supporting clients, servers, communication equipment (preferably Cisco). Education Desired: College/University degree in a related field or experience may be considered in lieu of formal education.
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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