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IT Operations and Support Specialist

St. Louis, MO

Posted: 05/02/2023 Job Number: KC43849952

Job Description

IT Operations and Support Specialist


•    4-6 years’ experience in a technology-related field, preferably with at least 2 years providing direct customer support.
•    Great customer service skills.
•    Ability to analyze and intelligently troubleshoot issues.
•    Windows Server experience. Unix/Linux Server experience (preferred).
•    Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
•    SolarWinds preferred
•    Windows/Mac
•    VPN/Citrix
•    Azure
•    Office365 Applications
•    Active Directory
•    Dell Hardware
•    Knowledge and/or certification of ITIL v4 fundamentals and how they are applied within a technology organization
•    Experience using enterprise ticketing systems (ServiceNOW preferred)
•    Industry related technical certificates or demonstrated knowledge of processes
•    Familiarity using remote support tools
•    General exposure to scripting languages, i.e. PowerShell, Python (preferred).
•    Cisco experience with routers, switches, and firewalls (preferred).


•    Act as technical resource aiding with software and hardware needs of internal and external clients via inbound phone queues, self-service ticket submission, chat, and in-person appointments.
•    Help design, implement, troubleshoot, analyze, and maintain the IT infrastructure, including network connectivity and utilization, server administration, backup and restore.
•    Act as point of contact to support for customers reporting issues, requesting information, access, or other services.
•    Identify and diagnose issues and problems by categorizing and recording interactions using administration software to document and monitor incidents and requests.
•    Comply with all standard operating procedures and department/organization processes/policies.
•    Timely escalation of unresolved reports to a higher level of support.
•    Requires proficient knowledge of technology and able to identify proper escalation path, major incidents, and problems.

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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KC Caminiti

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