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Desktop Technician 2

Shelton, CT 06484

Posted: 08/15/2024 Industry: Desktop Support Job Number: 143541

Job Description

Description:

• Hours/Schedule: This contract is for a Monday-Thursday (32 hours per week) role. Contractor will not work on Fridays. Otherwise full onsite Monday-Thurs (8 hr per day).


(Top Requirements):
- Must have experience supporting MacOS, MacBook, iMacs, Microsoft Office 365, Windows 10/11 OS in an onsite support role
- Experience supporting these applications are a plus - Kandji, Slack, ServiceNow, Teams
- Must have at least 3+ years of experience providing end user support
- Must have very strong communication skills - will interact with and assist with all levels of employees.

Position Summary:
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

Accountabilities:
• Track, support, and remediate problems, requests, and document resolutions
• Identifies, analyzes and interprets both technical and business opportunities
• Install, Move, Add, and Change pc hardware, software, and conference equipment
• Promotes end solutions
• Acts as change agent to implement and communicate change
• Stay current with latest system information, changes and updates
• Develop and analysis of problem trend reports for locations they support

Required Skills and Experience:
• Equivalent experience and/or certifications will be evaluated
• Working knowledge of fundamental operations of relevant software, hardware and other equipment

Preferred Skills and Experience:
• Strong Customer Service Abilities
•MacOS and Apple (MacBook/iMac) hardware support
*Highly Organized
• Highly Motivated
• Attention to Detail with the Ability to Prioritize Workload
• Team Player
• Analytical and Problem-Solving Ability
• Strong Interpersonal and Business Professional Communication Skills – both written and verbal
• Analytical and planning skills

Working Relationships:
• This position will report to the Sr Manager IT Global End User Computing
• The peers for this position will be fellow Analysts
• Business Partners will be End-Users across the organization

**NOTES**
Primary focus is Mac support but will also support Windows devices as well as general office support when now Mac help is needed.
 

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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About Shelton, CT

Discover exciting job opportunities in Shelton, Connecticut today! Nestled in the scenic New England region, Shelton offers a perfect blend of historic charm and modern innovation. With renowned art galleries like the Jones Family Farms and Shelton Historical Society, as well as the beautifully preserved Beardsley Park showcasing the town's natural beauty, there is no shortage of culture and outdoor activities to enjoy. Join a thriving community with top-notch dining options like Liquid Lunch and scenic spots like the Shelton Riverwalk to unwind after work. Don't miss out on a chance to advance your career in this vibrant and welcoming town!
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