Position Summary
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.
Specific Accountabilities
• Track, support, and remediate problems, requests, and document resolutions
• Identifies, analyzes and interprets both technical and business opportunities
• Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment
• Acts as change agent to implement and communicate change
• Stay current with latest system information, changes and updates
• Develop an analysis of problem trend reports for locations they support
• Audio Visual Support
• Maintain spare parts inventory
• PC Disposal
• Smarthands support network and server teams
Required Skills and Experience:
• Desire to stay abreast of best practices and technologies that affect the business
• Ability to learn and retain new skills
• Advanced problem-solving skills and the ability to develop creative solutions
• Excellent interpersonal skills
• Physical PC repair/maintenance
• Microsoft O365
• MS Teams
• Windows 10 & Windows 11
Preferred Skills and Experience
• Previous work experience in a manufacturing environment
• SOTI
• ServiceNow
• Logitech MTR video conferencing support
• Zebra printers
• Strong Customer Service Abilities
• Highly Organized
• Attention to Detail with the Ability to Prioritize Workload
• Analytical and Problem-Solving Ability
• Strong Interpersonal and Business Professional Communication Skills – both written and verbal
Working Relationships:
• This position will report to the Sr. Manager IT Global End User Computing
• The peers for this position will be fellow Analysts
• Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians.
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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