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Desktop Support Analyst

Marshalltown, IA 50158

Posted: 07/03/2024 Job Number: 143421 Pay Rate: 38.01

Job Description

Purpose
This is an IT Support position within the North America Enterprise IT Team with the following main
responsibilities:
  •  Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the
utilization of Hardware, Software and Communication Systems are consistent with the Global IT
strategy.
  • Onsite support, working closely with centrally provided IT services including design, operations and
service desk to meet the agreed service levels.
  • Build the relationship between IT and the Business to become the recognized and valued partner for
the delivery of IT Service.

Specific Responsibilities
Planning & Administration
 Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.
 Follow and enforce policies regarding IT management, security, standards and procedures.
 Assists users with business proposal generation, regarding our standards and policies.
IT Infrastructure & Support:
 Ensure optimum support for end-users at all times within agreed service levels.
 Ensure that relevant IT documentation is maintained and up to date.
 Support and maintain the IT Infrastructure security standards to be compliant with the security policies.
 Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration
with Service Desk
 Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
 Support and maintain the IT Infrastructure asset management – including Hardware lifecycle
management and SW licensing.
 Support and maintain the IT Infrastructure audit compliance.
 Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for:
server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN,
VPN access and required components), voice communication (local and remote)
 Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and
ensure engagement with the appropriate IT Group (Infrastructure, NA Applications or Divisional
Applications)
 Uses the helpdesk as the central point for all IT issues and service requests.
Communication:
 Establish good working relationship with users and other sources of support and assistance.
 Build the relationship between IT and the Business to become the trusted partner for delivering value
and high levels of Service.

Requirements:
Education:
 College/University degree in a related field or experience may be considered in lieu of formal education.
Experience:
 Minimum of 3 to 5 years’ experience within a general IT environment
 Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
Skills/Knowhow:
 Uses basic understanding of the IT Field:
o VMware ESXi / VCenter knowledge
o Windows Server versions 2012 through 2022
o Cisco networking knowledge
o CITRIX; MS Remote Access
o PowerShell/scripting
 Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
o IP networking administration and services including DNS, DHCP
o Security & Compliance tools
o Active Directory, GPO & policy design and support
o Microsoft Windows Operating Systems 7 - 11
 

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

Joe Migdal

Open minded individual with a background in sales and marketing. Golfed professionally all over the world from 2015-2018. Golfing has provided me with the discipline required in today's workforce to take each challenge thrown at me and give it my all. I am always open to new opportunities and to network with individuals in my area. Currently working as an Senior IT Staffing Consultant at Envision LLC.

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About Marshalltown, IA

Ready to kickstart your career in Marshalltown, Iowa? Discover exciting job opportunities in this charming city nestled in the heart of the state. Known for its friendly community, vibrant arts scene, and delicious farm-to-table cuisine, Marshalltown offers a unique blend of small-town charm and big-city opportunities. Explore the job listings today and be a part of the thriving community that boasts landmarks like the Fisher Community Center, the Marshalltown Art Festival, and the spectacular views of Riverview Park. Don't miss out on the chance to be part of this dynamic and welcoming town - start your job search in Marshalltown now!