Job Overview:
We are seeking a skilled Network Systems Analyst to support cloud, network, and enterprise infrastructure services. The position involves handling various tasks related to infrastructure management, troubleshooting, and support, with an emphasis on network, security, and wireless systems. Candidates should have solid experience with network operations, and the ability to collaborate with engineering teams to ensure seamless service delivery and issue resolution.
Key Responsibilities:
Perform hands-on tasks such as racking, stacking, configuring, and managing network, cloud, security, and wireless infrastructure components.
Support troubleshooting efforts and manage incidents related to faulty hardware and configuration issues.
Review and analyze engineered systems and documentation, ensuring alignment with customer expectations and providing feedback for service improvement.
Provide operational expertise and leadership in one or more technology areas (network, cloud, security, wireless).
Participate in after-hours maintenance, including on-call support, security patching, and scheduled updates.
Deliver service requests such as DNS, DHCP, and VIP configurations for infrastructure customers.
Follow IT Service Management practices including ticketing, customer communication, change management, and project updates.
Work cross-functionally with engineering teams to evaluate, document, and deploy new products and services.
Ensure rapid recovery of services through effective troubleshooting and escalation as needed.
Skills and Qualifications:
Extensive knowledge of cloud, network, and security operations.
Experience in troubleshooting complex issues and resolving them in collaboration with other teams.
Ability to manage infrastructure components and provide continuous improvement feedback.
Familiarity with IT service management tools and processes.
Strong analytical skills and attention to detail.
Strong communication skills for effective collaboration with cross-functional teams and customers.
Education & Experience:
Bachelor's degree in electronics, engineering, or a related field.
At least 2 years of experience in network/cloud operations, or an equivalent combination of education and experience.
Work Schedule:
Monday to Friday, primarily 7 AM to 5 PM, with potential after-hours work (nighttime maintenance on Tuesdays or Thursdays from 9 PM to 4 AM)
40 hours per week with potential overtime.
This role is a great opportunity for individuals with a strong foundation in network systems and operations to contribute to impactful projects in an established infrastructure environment.
Additional Information
Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
