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Application Support Specialist

Indianola, PA

Posted: 02/08/2023 Job Number: MN26899728

Job Description

Technical and Clinical Support – To provide technical and clinical support for software products to all customers, internal and external. Position Summary:This role encompasses all aspects of world-class application support including; troubleshooting technical and clinical workflow, completing routine and preventative maintenance, and article writing in a timely manner while delivering a superior customer experience. Position Duties and Responsibilities:• Provide a superior customer experience by delivering timely communication and problem resolution.• Coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines• Report customer complaints in accordance with Company Policies.• Communicate in a professional manner to customers and employees.• Prioritize and manage workload.• Article writing for the knowledge management system.• Record accurate and detailed information for all daily activities• Process improvements and first-time fix rates• Support project work (i.e. Installations, upgrade, etc)• Support cross functional initiatives Requirements/Preferences:Education Minimum Requirement - Associates DegreeEducation Preferred - Bachelors Degree Skills & Competency Requirements:1. Experience within the Radiology clinical environment (4+ years)2. Understanding of dataflow in Radiology and related tech stack systems.3. Proven experience with Microsoft, CentOS, Red Hat, PACS, RIS, DICOM, HL7, Java (scripting), XML, and networking.4. 4+ years in IT/PACS Administration and tech support.5. Superior troubleshooting skills.6. Ability to work individually and in a team environment.7. Results orientated and a life-long learning mindset.

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Nick Maranan
Sr. IT Recruiter

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