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Analyst, End User Computing

Shelton, CT

Posted: 12/06/2023 Industry: Desktop Support Job Number: CL503920929

Job Description

Request Title:   Analyst, End User ComputingLocation:   Shelton, CT

Position Summary
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

•    Track, support, and remediate problems, requests, and document resolutions
•    Identifies, analyzes and interprets both technical and business opportunities
•    Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment
•    Promotes end solutions
•    Acts as change agent to implement and communicate change
•    Stay current with latest system information, changes and updates
•    Develop an analysis of problem trend reports for locations they support
•    Mobile Device Support
•    Audio Visual Support
•    PC/Printer Site Asset Management
•    Maintain spare parts inventory
•    Coordinate with IT Purchasing Admin for inventory refresh
•    PC Disposal
•    Network Printer\Queue management
•    Site Purchaser for peripherals
•    Smarthands support network and server teams
•    White glove support for VIP’s

Required Skills and Experience
•    Desire to stay abreast of best practices and technologies that affect the business
•    Ability to learn and retain new skills
•    Advanced problem solving skills and the ability to develop creative solutions
•    Excellent interpersonal skills
•    High School diploma or A+ certification
•    Two or more years of experience in in related areas, or commensurate education
•    Microsoft O365
•    MS Teams
•    Windows 10
•    iOS, Android, Windows Phone

Additional Information

Envision, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Meet Your Recruiter

James Green

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